The Professional Association of the Mediators in Bulgaria (PAMB) arranged its first specialized training on ADR approach to consumer disputes on 2 July. The training was designed in accordance with Regulation No 2 under the Mediation Act providing the guidelines for specialized upgrading trainings for certified mediators. Accomplished with the participation of experts from the ECC – Net (Bulgaria) and the Consumer Protection Commission it covered basics on the consumer disputes as well the Directive 2013/11/EU on ADR consumers disputes
and Regulation (EU) No 524/2013
both published in the Official Journal of the European Union on 18.6.2013 and entering into force on the twentieth day following that of its publication, i. e. July 8.
Though covering only part of the possible disputes between business (that of traders) and natural persons (that of consumers) these two interlinked and complementary legislative instruments are expected to boost out-of-court ADR instruments on the whole and in particular mediation.
The Directive 2013/11/EU transposition, pending in Member States (9 July 2015) raises many issues to consider: