PAMB invites you to complete questionnaire seeking inputs to foster the use of mediation

The European Parliament is seeking inputs and suggestions to foster the use of mediation in civil and commercial disputes. To this end, a questionnaire titled Assessing the Impact of the EU Mediation Directive and Exploring Legislative and Non-Legislative Measures to Encourage the Use of Mediation in EU Member States is availableat:

A report based on the responses to the questionnaire is scheduled to be presented to the European Parliament at the end of November 2013.This less-than-10-minute questionnaire consists of multiple choice questions and proposed solutions to be ranked on a spectrum of usefulness. We invite you to complete the questionnaire and forward the link to any person interested in contributing to the improvement of EU mediation policy.


First training and Bulgarain reflections on Directive 2013/11/EU on ADR for consumers disputes and Regulation (EU) no 524/2013 on ODR for consumer disputes

The Professional Association of the Mediators in Bulgaria (PAMB) arranged its first specialized training on ADR approach to consumer disputes on 2 July. The training was designed in accordance with Regulation No 2 under the Mediation Act providing the guidelines for specialized upgrading trainings for certified mediators. Accomplished with the participation of experts from the ECC – Net (Bulgaria) and the Consumer Protection Commission it covered basics on the consumer disputes as well the Directive 2013/11/EU on ADR consumers disputes


and Regulation (EU) No 524/2013


both published in the Official Journal of the European Union on 18.6.2013 and entering into force on the twentieth day following that of its publication, i. e. July 8.

Though covering only part of the possible disputes between business (that of traders) and natural persons (that of consumers) these two interlinked and complementary legislative instruments are expected to boost out-of-court ADR instruments on the whole and in particular mediation.

The Directive 2013/11/EU transposition, pending in Member States (9 July 2015) raises many issues to consider:


Euro NET Mediation

pamb1General aim: - To create informal network of mediation organization Euro Net Mediation - truly integrated network of mediators beneficial for each party.
The network mainly aims: - To support the development of mediation and related alternative dispute resolution methods in Europe; - To bring the participants in close cooperation and to unite their efforts in the common aim for fostering new approaches towards conflict resolution; - To exchange experience, best practices, information, know-how; - To provide mutual support on good initiatives; - To develop effective mediation policies, services and legislation; - To promote  the development of principles, ethics, standards; - To share common positions before European institutions on important legislative initiatives in the area of ADR or mediation.


Increasing the quality of mediation through creating of mediation as a profession in the eu member states

ecdr1Problem: - Poor and not consistent self-regulatory framework for mediators’ profession; - Lack of common quality indicators of mediation services.
Solution: - To analyse existing regulatory and self-regulatory approaches in order to  introduce common criteria for the sustainable quality of mediation profession, taking into account, inter alia, standards for initial and continuous training accreditation and certification, complaint mechanisms against mediators and other relevant aspects; - To identify abovementioned best practice modes;
- To consider setting up appropriate independent and representative bodies in each country, such as chambers of mediators or similar bodies with self-regulatory powers concerning mediation profession.


Mediation and ADR friendly law firms

pamb1Problem: - Resistance of Lawyers to ADR and Mediation; - Non effective work with lawyers through “direct” contacts; - Difficult approach to Bar associations.


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