Integrated Mediation (IM) is an NGO and welfare association focused on the professional and intellectual issues subjected to mediation in its broadest sense.

Beside that Integrated mediation is a model of mediation exceeding the evaluative, facilitative and transformative mediation and a concept, where mediation is seen like a meta process becoming a measure for other conflict resolution processes. We believe that the idea of mediation is to guide the parties with knowledge and competence through any conflict resolution process. IM, therefore, allows a broader and more effective access to justice.

IM was founded in 2001 in Germany. Now there are IM associations also in Austria, Latvia and Switzerland. Our Members additionally are located in various countries, like Estonia, Hungary, Bulgaria, Russia, USA and others. As we are located in different countries we try to adjust our approaches to each country and culture where the intention is to create general common standards. Additionally, IM provides all the means and methods professionals need in order to work on cross-border conflict resolution.

The idea, which is behind IM:

The more mediation is defined by law the more it becomes based on a mechanistic juridical view where the process has to run in a linear logical manner. To make the “pure mediation” run in practice, there are requirements to be respected. In many countries, for example, it is prohibited for mediators to act as a decision maker. Hence, pure mediation is not allowed for judges, superiors and consultants. As a consequence parties need to split the proceeding, which often appears unnatural in respect of the dynamics of conflict and their own conflict strategy, not talking about the costs that increase.

IM wants “the form fitting to the fuss” rather than “the fuss fitting to the form”. Dealing with conflicts is described best as being a psychological process of cognition. Based on this psychological understanding, mediation recognizes the elements, functions and factors leading to consensus inside and outside the formal mediation process. In short, mediation describes the best possible way of achieving conflict resolution. IM involves this knowledge adding some methods where parties might be accompanied through the whole conflict resolution handling. It especially offers support in shifting from confrontation to cooperation. IM strives to achieve one single goal - the satisfaction of the parties and all the people involved in conflict resolution processes.

Based on a systematic point of view there are many opportunities, resources and chances available helping parties to reach the best results possible independently from formal or procedural limitations. IM enriches the world of conflict resolution as it claims to have the meta-procedure which embraces all the ways of conflict resolution under one roof. Therefore, IM might be seen as another approach to mediation different from facilitative, evaluative or transformative mediation. It includes and gathers all the means and interfaces available in different conflict resolution systems to secure consensus.

IM obtains a very pragmatic outcome from what sounds difficult, abstract and almost impossible in theory. Nevertheless its practice is proved and the effectiveness has been evidenced already by research. In fact IM is nothing else but mediation. Only the competence of a mediator needs to be improved, as he will work close to the limits where cooperation is still possible. The knowledge and the competence of an integrated mediator allow him to encourage people to cooperate and achieve a consensus wherever communication happens. The benefits are increasing the satisfaction of the parties, improving the services available, and providing a fast and flexible navigation throughout the process utilizing the interfaces.

The IM concept helps to improve peace culture rather than the atmosphere of a constructive debate. Our mediation centres, therefore, provide research, increase the awareness of mediation in general and of integrated mediation in particular. For this reason integrated mediation has already been called the “customer friendly mediation”.

Since integrated mediation is much more than just using some mediation skills outside a formalized mediation process, it needs to have on board highly qualified mediators who are able to mediate even in hostile environments. For this reason our centres provide trainings in mediation enriched by the knowledge of integrated mediation as well as further advanced education in integrated mediation.


Contact Details:

Germany / Europe
Integrierte Mediation e.V.
Im Mühlberg 39D-57610 Altenkirchen
Telephone: +49 (0) 2681 986257
Mobile: +49 (0) 170 5454091
Fax: +49 (0) 2681 986257
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


Integrierte Mediation Österreich / Austria
Wehlistraße 55/4/38
A-1200 Wien
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Integrierte Mediation Schweiz / Switzerland
c/o René Huber Tulpenweg 30
CH-3250 Lyss (BE)
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Integrētā Mediācija Latvijā / Latvia
Alberta Iela13,
LV-1010 Riga E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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